Frequently Asked Questions (FAQs)
1. What is your processing time for orders?
Our typical processing time is up to 5 business days for in-stock items. If an item is out of stock, we will notify you within 24 hours.
2. Do you offer international shipping?
Yes! We provide worldwide free shipping on all orders.
3. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your order on our tracking page here or on the carrier’s website.
4. What should I do if my order is delayed?
While we strive to ensure timely delivery, some delays may occur due to the carrier or unforeseen circumstances. If your delivery is delayed, please contact us at [email protected] for assistance.
5. Can I return or exchange an item?
Yes, we accept returns and exchanges. For detailed information on our return policy, please visit our Refund and Returns Policy.
6. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. Please check the checkout page for available methods.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 48 hours of placing your order. After this period, we may not be able to make changes or provide a full refund.
8. Do you offer discounts or promotions?
Occasionally, we offer discounts and promotions. Be sure to subscribe to our newsletter or follow us on social media for the latest updates.
9. How do I know if a product is in stock?
Product availability is displayed on each item’s page. If an item is out of stock, we will notify you as soon as possible.
10. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order at [email protected]. We will assist you with a replacement or refund.
11. Do I need to assemble this product?
For safe transportation, some products will be disassembled for shipping and require you to perform simple assembly. We will provide assembly instructions with pictures or videos.