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• At Warmly Design, we are committed to perfectly blending artistry and functionality. Every piece reflects a uniquely crafted design philosophy. By carefully selecting materials and employing superb craftsmanship, we create home décor items that are both artful and practical. Each work not only adorns a space but also expresses your lifestyle. As our slogan says, “Be A Part Of Your Home,” let our designs become part of your home, bringing warmth and beauty.

• Color Variance: Please note that due to factors such as lighting during photography, shooting angle, display device differences, and individual perception of color, the actual product color may vary slightly from the photos.
• Size: All product dimensions are measured by hand and may have small discrepancies (typically within one to two centimeters). The actual product shall prevail. These color and dimension variations are normal and do not affect the product’s function or overall appearance.

• Our products are made from a variety of high-quality materials—metal, resin, glass, cement, wood, stone, copper, and plastic—each with its own distinct texture.

• Glass Goods: Because they are hand-blown or mold-formed, you may notice bubbles, ripples, or minute inclusions.

• Ceramics: Due to hand-painting, glazing, and shaping, each item’s details and colors may vary slightly.

• Stone & Wood: Every piece features a one-of-a-kind grain pattern; no two are exactly alike.

• Polished Surfaces: Minor scratches or marks may occur during production, packaging, or shipping.

• Handmade & Hand-Polished Items: Some pieces may show subtle handcrafted marks, surface textures, or slight shape variations.

• These tiny inconsistencies are a natural part of artisanal craftsmanship and do not affect usability or quality. We rigorously inspect every item—these differences simply reflect the warmth of handmade products, not defects.

• Duties & Taxes: International orders may incur customs duties or import taxes according to your country’s regulations; these fees are the buyer’s responsibility. We recommend checking your local customs policies before ordering to avoid unexpected charges.
• Shipping: We offer worldwide free shipping. The shipping method and delivery time depend on your address and the item’s specifications. Once your order ships, we’ll provide tracking information so you can monitor your package. We use shock- and pressure-resistant packaging to help ensure your items arrive intact.

• We offer personalized customization for certain products. Please contact us with your specific requirements, and we’ll evaluate feasibility and provide a custom proposal and quotation. Customized items typically require longer production times—thank you for your patience.

• If an item is out of stock or delayed, we will notify you by email within 24 hours and offer alternatives such as replacement, delay, or refund to ensure a smooth shopping experience.

• After-Sales Service: Every product undergoes strict inspection and secure packaging before leaving our warehouse to minimize shipping damage. However, if any accidents occur in transit, please inspect your order upon arrival. If you discover damage or missing parts, retain the packaging and contact our customer service promptly. With your order information and photos of the item, we will provide exchange or refund services per our Returns & Refunds policy, safeguarding your rights. Rest assured, we strive to offer professional after-sales support.

• Care Recommendations: To maintain your product’s beauty and performance, avoid heavy impacts and damp environments. Wipe periodically with a soft, dry cloth:

• Glass & Ceramics: Use a soft cloth and avoid harsh cleaners.

• Wood & Stone: Dust gently with a dry cloth and avoid prolonged direct sunlight.
  Following these care tips will help extend your item’s lifespan and preserve its best condition.

• Quick Links

• Order Tracking: Track Order

• Return Policy: Refund & Returns

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